Results-driven Quality Analyst with expertise in content moderation, precision improvement, and performance coaching. Skilled in data analysis (Power BI), auditing (Salesforce, Google Docs), and real-time coaching (SBS, turbo coaching). Proven ability to enhance accuracy metrics, optimize moderation processes, and mentor teams, leading to 100% trainee endorsement to production. Adept at cross-team collaboration, reporting, and driving compliance with platform policies.
