ROLES:
Team Leader
Quality Leader
Laboratory Manager
Safety Officer 2
Research Assistant
Clinical Laboratory Manager
TESDA Certified Commercial Cooking II
PROFILE:
An adept Registered Medical Technologist with almost 20 years in a clinical setting and more than 9 years in a BPO company, seeking and securing employment and connection in a prestigious institution where my varied professional backgrounds, training, and experiences can be effectively utilized as positive contributions to your prestigious company. As a registered medical technologist, I am a recipient of numerous awards and recognitions in performance, character, attendance, and loyalty in the hospital where I worked. On the other hand, in a BPO company, I was awarded and recognized as LOB’s top-performing agent and a consistent G5 (highest appraisal rate) quality assurance analyst and supervisor.
PROFESSIONAL EXPERIENCE:
UHC under Wipro Ltd | Cebu, Philippines | February 2015 to August 2024
2015 – (Associate) Appeals and Grievances, Medical Records Outreach, Clinical Triage for Part C & D, M & R, DSNP, and C & S (Medical, Dental, Vision, and Behavioral)
2018 - Appeals and Grievances, Medical Records Outreach, Clinical Triage for Part C & D, M & R, and C & S (Medical, Dental, Vision, and Behavioral)- Quality Assurance Analyst (Handled Special Project: Optical character recognition (OCR) technology is a business solution for automating data extraction from printed or written text from a scanned document or image file and then converting the text into a machine-readable form to be used for data processing like editing or searching.) Both Pilot Testing (3-6 months) and Live (Production)
2022 - Appeals and Grievances, Medical Records Outreach, Clinical Triage for Part C & D, M & R, DSNP, and C & S (Medical, Dental, Vision, and Behavioral) - Quality Lead (Restructuring Quality Team by putting Control Measures and improve work processes to narrow down Client Escalations by almost 0.00% in a span of 3 months) - Quality Assurance Supervisor
2023 - Appeals and Grievances, Medical Records Outreach, Clinical Triage for Part C & D, M & R, DSNP, and C & S (Medical, Dental, Vision, and Behavioral) - Team Lead (Handling Expedited Appeals with zero error)
Newborn Screening Center Central Visayas | Mandaue, Philippines | September 2019 to December 2022
Laboratory Manager – supervises the entire operations of the laboratory along with data encoders.
National Institutes of Health UP-Manila | Cebu, Philippines| July 2018 to September 2019
Research Assistant – enroll, collect, process, and store patient’s data as the subject of the clinical study along with its control; collect, process, test, transport and release patient’s blood samples and results respectively; analyze data, create report, and present both the patient’s and control’s data to the clinical team; conduct government program awareness
Perpetual Succor Hospital of Cebu, Inc. | Cebu, Philippines | May 2006 to December 2015
Generalist Medical Technologist in Reception, Phlebotomy, Clinical Microscopy, Hematology,
Blood Bank, Clinical Chemistry, Immunology and Serology, Histopathology and Microbiology
Clinical Microscopy Section Head
Clinical Laboratory Manager
