Good day. My name is Natz.
I have an extensive background with Quality Assurance and Customer Service. I am experienced in both administrative tasks and customer service support. I have worked with different financial institutions such as Amex, Wells Fargo and Macquarie. Currently I'm supporting an American Utilities Company.
In lieu of having a quality-related role, I understand that my job needs to be executed with a HIGH level of consistency and accuracy. As such, I tend to be meticulous in mastering the company/account/project's process to be able to properly audit any given task. I work closely with the necessary POC's or stakeholders to ensure that I am able to solve any underlying gray areas within the process itself or any queries that I may have.
Prior to becoming a Quality Analyst, I also have a background in terms of being a Customer Service Representative. I'm comfortable with taking in calls, responding to emails, navigating different types of CRM tools and just the overall day-to-day operations of the business. I thrive in a fast-paced environment and can contribute to any given task both collaboratively or independently.
My job also entails me to love Excel to a certain high degree in which I find using the tool relaxing and something to look forward to. Excel and PBI challenges me and gives me that excitement to look at data. Numbers, tables and data all tell me a story. I am very well-organized and my time management skills allow me to meet ends with deadlines. I am a very keen learner and like the challenges of analytics.
I may be meticulous but I also have a bubbly personality which serves as one of my main charms in dealing with my stakeholders. Having an extensive background with the BPO industry, I can assure you that I provide the highest quality standard of support and customer service.
Should I be one of your candidates, I wish to share more of my experiences and background with you in detail.
I hope to hear from you soon.
