Hi,
I am Cristna Kaye but I go by Kaye. I have solid experience as a Customer Support and as a Dispatch Coordinator and and I am excited about the opportunity to contribute to your team's success.
Throughout my career, I have honed my skills in providing excellent customer experience by being positive, friendly , timely and attentive on a consistent basis. Additionaly, I am respectful , responsive and able to ask relevant questions. I also understand how important product knowledge is and asking customer feedback before the call ends and after.
Throughout the years, I have gained enough skills to handle customer complains. Listening to the customers coupled with showing empathy is a very good way to handle complaining customers and gain their trust at the beginning of the call. Then you can ask relevant questions to clarify the exact concern and by then I will be able to create a solution.
My goal as an excellent customer service representative is to promote customer retention , recommendation of the business and positive online reviews that would lead the business in success.
Let's discuss how my background, skills, and enthusiasm align with the goals of the company.
