Senior CX Partner & Zendesk Expert | 25+ Yrs Exp | Reduce Churn & Ticket Volume by 30% for Premium SaaS & E-Com Brands

Stop Trading Time for Tasks. Start Investing in Customer Retention.

Are rising ticket volumes and chaotic support processes eating into your growth? I help premium E-commerce and SaaS brands transform customer support from a cost center into a revenue-retention engine.

I am Archie, a Zendesk-Certified CX Expert with 25+ years of experience across Telecom, SaaS, Web Hosting, and High-Volume E-commerce. I don’t just "answer tickets"I stabilize operations, protect your brand reputation, and reduce churn through precise, empathetic, and strategic customer experience management.

CURRENT STATUS: Accepting 2 Premium Long-Term Partnerships Only.
I offer a 1-week paid trial to demonstrate impact. No long-term lock-ins just results.

WHO I SERVE:
Founders and Ops Leaders who value reliability over cheap labor. If you are looking for a dependable partner to handle complex CX issues, automate workflows, and free up your time for scaling, we are a match. If you are seeking the lowest possible rate, I am not the right fit.

HOW I DRIVE VALUE FOR YOU:

Churn Reduction & Revenue Protection: I resolve disputes (Stripe/PayPal) and handle sensitive refund requests with a focus on retaining Lifetime Value (LTV).

Operational Efficiency: I reduce ticket volume by 30%+ through better macros, knowledge base optimization, and proactive communication.

Technical Precision: From DNS/SSO troubleshooting in SaaS to complex Shopify fulfillment issues, I handle the technical heavy lifting so your team doesn’t have to.

Brand Guardianship: Every interaction is calibrated to boost CSAT and reinforce trust.

PROVEN IMPACT:
Reduced ticket volume by 30% + through process optimization.
Improved CSAT from 78% to 94% in 90 days for a SaaS client.
Cut First Response Time by 50% without sacrificing quality.
95%+ First Contact Resolution (FCR) rate across diverse industries.

TECHNICAL EXPERTISE:

CX Platforms: Zendesk (Certified), Gorgias, Intercom, Freshdesk, HubSpot, Missive.
E-Commerce: Shopify (Advanced), WooCommerce, Amazon Seller Central, Inventory Syncing, Returns Management.
SaaS/Tech: SSO, 2FA, DNS, SPF/DKIM/DMARC, cPanel, Google Workspace/M365 Admin.
Telecom: Billing disputes, outage troubleshooting, ISP care protocols.

WHY PARTNER WITH ME?

Consolidated Excellence: One seasoned expert vs. managing multiple unreliable VAs.
Zero Mental Load: I am detail-oriented, deadline-driven, and proactive. You delegate; I execute with precision.
Global Availability: Fully aligned with US, AU, and EU hours.
Faith-Grounded Integrity: I believe in honest work, clear communication, and delivering exactly what is promised.

NEXT STEPS:
I am selective about my partnerships to ensure I can deliver maximum value to each client. If you are ready to elevate your CX and reclaim your time:

Send me an invite.
Let’s discuss your current CX bottlenecks.
Start with a 1-week paid trial to prove my fit and impact.

Let’s build a support system that scales with your ambition. Archie
Zendesk-Certified CX Expert | 25+ Years Experience
#ZendeskExpert #ShopifySupport #CXStrategy #ChurnReduction #SaaSCustomerSuccess #EcommerceOperations #SeniorVA #CustomerExperience