With 4 years of comprehensive experience in the Business Process Outsourcing (BPO) sector, I offer a unique blend of expertise in digital content moderation, high-stakes customer relationship management, and strategic social media engagement. My background is defined by a commitment to operational excellence, data-driven decision-making, and maximizing digital visibility.Content Moderation & Quality Assurance: Dedicated 1 year as a Content Moderator for TikTok, meticulously filtering and assessing video and photo submissions for compliance before approval and public posting, ensuring platform safety and content integrity.Global Customer and Technical Support: 3 years as a Customer Service Representative, providing high-level support to students and educators globally, with a primary focus on the United States market. Expertly managed diverse concerns, including login issues, registration processes, and complex escalations (e.g., legal name updates). Proficient in using Salesforce for thorough documentation and case management.Live Chat & Technical Troubleshooting: Skilled Tech Agent within the Live Chat Support Team, specializing in real-time troubleshooting and resolution of technical issues related to student devices on test days, minimizing downtime and ensuring a seamless user experience.Strategic Social Media Management (Reddit Focus): Proven ability as a Social Media Manager for Reddit. Responsibilities included:Content Strategy & Curation: Drafting engaging posts, conducting extensive research to identify and filter high-traffic, relevant subreddits, and compiling lists of suitable large communities for maximum brand fit and audience reach.Engagement & Authenticity: Interacting with fans to cultivate an authentic and organic social media presence.Performance Tracking: Creating and maintaining a detailed, shared Google Sheet tracker to prevent content duplication and provide clients with a transparent, clear overview of daily activities, workflow, and productivity for real-time output monitoring.Optimization: Strategically posting content during peak global times to achieve maximum exposure and engagement.I am ready to leverage my proven adaptability and technical proficiency to drive quality and deliver measurable results for your team.
