Dedicated and detail-oriented IT Support Specialist with 7 years of experience in providing exceptional technical assistance and support to end-users. Proficient in troubleshooting hardware and software issues, managing network configurations, and maintaining system performance. Strong communicator adept at explaining complex technical concepts to non-technical users. Skilled in Ticketing system, Windows OS/Mac OS, FortiGate Network. Eager to leverage problem-solving abilities and a proactive approach to support a dynamic team in delivering high-quality IT solutions.
