Business and Growth Operations Specialist | Executive Assistant | Remote Operations Manager | Virtual Assistant
I am a Business and Growth Operations Specialist with proven experience supporting and scaling remote US-based and AU-based businesses. I combine strong operational expertise with a growth mindset, which means I do not just manage tasks. I build systems, drive results, and take full ownership of the work under my responsibility.
I have served as a Director of Operations and Growth for a remote marketing agency, operating as the sole operational head with no manager above me. I owned everything from SOPs and workflow design to team management, client delivery, vendor coordination, budget tracking, and payroll.
Operations and Systems
SOP development and implementation, ClickUp workflow automation and workspace architecture, project management using Agile frameworks, KPI dashboards and reporting, HR operations including recruitment and onboarding, vendor and contract management, budget tracking and payroll coordination
Executive and VA Support
Calendar management across multiple time zones, email inbox management and correspondence, travel coordination and itinerary planning, research and data organization, meeting preparation and follow-up documentation, administrative reporting
Growth and Marketing
Meta Ads management and optimization (80 to 200% CPR reduction achieved for clients), CRM architecture and sales funnel development, CRM-based email and SMS marketing campaigns, lead generation and pipeline management, SEO implementation and developer coordination, client branding strategy and action planning
AI and Automation
AI agent development using Claude (Anthropic) for team workflow automation, automated systems for Meta Ads management, market research, brief creation, and production dashboards, AI-powered SEO auditing
Sales and CRM
Inbound lead coordination and qualification, sales follow-up and pipeline management, HubSpot CRM, NetSuite CRM, conversion rate optimization, cold and warm calling with consistent top-performer results
Tools
ClickUp, HubSpot, NetSuite CRM, Google Workspace, Microsoft Excel (Advanced), Slack, Meta Business Suite, WordPress, Email Marketing Platforms, Content Management Systems
I am experienced working independently with remote founders and leadership teams, fully self-directed, and available for full-time or part-time remote engagements. I communicate clearly and professionally in written and spoken English and am comfortable working US hours.
If you need someone who builds systems, closes loops, and delivers results without hand-holding, I am ready to work with you.
