With four years in the BPO industry as a Customer Service Representative, I developed strong communication, client handling, and problem-solving skills; followed by two years as a case manager and subject matter expert in a Disability Law firm, where I handled the full lifecycle of Disability Benefits applications, including SSA interactions, medical records management, and appeals. I also have one and a half years of experience as an intake specialist for Boy Scouts of America abuse cases, conducting client interviews, gathering sensitive information, and processing claims. Additionally, I am skilled in managing follow-ups, billing records, and documentation for legal and medical case files, with three years of virtual assistance experience supporting clients in administrative tasks, customer inquiries, and data management across various legal and medical processes.
