I have a diverse work experience background, primarily in technical support and customer service roles. From 2009 to 2015, I worked as a Technical Support Representative at Convergys Philippines, handling customer technical concerns related to internet connectivity, telephone signals, and computer issues for AT&T DSL/Uverse customers. At Teleperformance Philippines from 2016 to 2018, I continued my technical support role, and also served as a Subject Matter Expert, providing guidance to tea-----------mbers.
In 2018, I transitioned into a supervisory role at Teleperformance, where I led and supported a team of CSRs ensuring they met contact center and client targets. Currently, I work as a Sales Associate at AcquirePh, providing administrative support to the sales team by preparing reports, maintaining databases, processing orders, and managing sales data and customer information efficiently. My experience also includes email management, data entry, and report creation.
