Welcome to my online jobs profile. I have a total of 7 years of working experience in BPO industry worked closely with clients and the management to build long-lasting relationships and ensure business's profitability.
I have spent the last 7 years of my working experience as an Account Representative, Quality Evaluator and a Unit Manager. My skills:
* Flexible and resilient
* Multitasking and fast learner
* Accustomed to meeting deadlines on time
* Keen to details
* Well organized
* Proficient written and verbal communication
* Excellent Customer Service
* Well-versed in utilizing Zoom, Outlook, Teams, Skype and -----------
applications.
* Advanced understanding of Insurance EOB (explanation of
benefits) and Panoramic Dental X-ray
* Experience in contributing ideas with clients to create account's AI tool for better service and convenience of frontline agents and identify issues and improvements.
* Experience in managing a team to meet goals and KPIs.
* Experience in handling culture and communications & product specifics training to onboarding agents.
* Experience in monitoring, coaching and briefing new accounts/projects.
* Cold Calling
* Familiar with soft phone dialer (Livevox, LVC SIPUP)
* Team player
* Ability to balance multiple projects and tasks.
* Familiarity Verint, Seampay
