I have nearly four years of experience as a Support Analyst and now a team lead for more than a year, providing technical support through calls, emails, and ticketing systems while working with ERP and CRM platforms. I collaborate closely with distributors, suppliers, and retail partners to troubleshoot issues, manage product and pricing data, and ensure smooth day-to-day operations.
I enjoy investigating complex issues, streamlining processes, and delivering timely, customer-focused solutions. Known for my attention to detail, strong communication skills, and ability to manage multiple priorities, I strive to provide a seamless support experience while continuously improving operational efficiency. I'm always eager to learn, take on new challenges, and contribute to a team focused on delivering exceptional service.
