• 16 years in the BPO industry.•Over 10 years of Leadership Experience.• Experience is a combination of Sales (inbound/outbound), Retention, Logistics (LTL), Tele Communications, Customer Service and Tech Support. Voice and Chat.• Able to drive results through execution and discipline.• Highly skilled in Performance Management and Relationship Management.• Able to motivate people, including millennials, through career/talent development.• Excellent Client Relationship Management Skills.
