I’m Hannah, an Executive Virtual Assistant, Operations and Administrative Support Specialist, and Client Support professional with experience helping business owners stay organized, streamline operations and deliver excellent customer experiences. I provide high-level admin support, client communication, social media management, and quality assurance for fast-moving teams and service-based businesses. What I can do for you:
Executive VA, Operations & Administrative Support:
Inbox and calendar management, appointment scheduling, travel coordination, document and report preparation, file organization, spreadsheet creation, contractor coordination, and maintaining accurate records. I help keep your day-to-day operations smooth and organized.
Data and Surveillance Analyst:
Customer Support & Sales:
Experienced in chat, email, and voice support (billing, technical support, general inquiries). Skilled in chat-based sales, upselling, handling customer concerns professionally, and improving client satisfaction and retention.
Quality Assurance (QA):
Monitoring team performance, checking task accuracy, identifying errors, providing feedback, and ensuring SOP compliance. I help maintain high-quality output across your team and operations.
Medical Insurance:
Managed agent onboarding, including contracting with multiple carriers & coordinating multi-state licensing requirements. Set up and maintained agent portals while creating forms and documents to streamline processes using Zapier. Handled confidential information with accuracy, ensuring timely and compliant completion of requirements.
Social Media Management:
Creating, scheduling, and optimizing content; managing messages and comments; keeping branding consistent; and helping grow an engaged online community through strategic posting.
Data Entry, Research & Operations:
Accurate data entry, CRM updates, lead generation, market research, appointment coordination, and organizing service reports. I keep everything documented, tracked, and easy to access for your business.
Tech Proficiency:
Microsoft Office 365, Google Workspace, QuickBooks, ZenMaid, Salesforce, ClickUp, Smartsheet, Canva, CRM platforms, project management systems, and more.
Typing speed: 75–90 WPM.
Why hire me?
I’m detail-oriented, organized, and proactive, with strong communication skills (English & Filipino, EF SET C1/C2 Advanced). I take ownership of my tasks, stay dependable under pressure, and adapt quickly to new tools and workflows. My goal is always to help you stay focused on the big picture while I handle the operations that keep things running smoothly.
If you’re looking for a reliable, efficient, and professional VA who can support your business while delivering exceptional client service and accurate administrative work, I’d love to be part of your team.
