With over 8 years of combined experience across industries including Disability Services (NDIS), Telecommunications (Telco), Insurance, and Tax Services, I bring a versatile skill set in Administrative Operations, Regulatory Compliance, and Corporate Account Management. I am a result-oriented professional known for my ability to manage high-pressure, multi-LOB (Line of Business) operations while consistently exceeding performance targets.
NDIS Compliance & Account Management Expertise
At the core of my expertise is administrative and compliance support. I specialize in managing end-to-end documentation for NDIS providers, including preparing and customizing Policies and Procedures Manuals, Risk Registers, Participant Handbooks, Service Agreements, Business Continuity Plans, Strategic Plans, and WHS documentation. I ensure all documents are audit-ready and fully aligned with NDIS Practice Standards.
As an NDIS Account Manager with Connektivity, I oversaw client documentation for audits, facilitated compliance checks, and managed audit scopes. I also utilized Visual Studio Code to efficiently maintain version control and branding consistency across 300+ documents, ensuring total document integrity.
Corporate Sales & Telco Account Management (ViewQwest)
Complementing my compliance background is my current role as a Corporate Account Specialist at ViewQwest Pte Ltd. I manage a high-value portfolio of Singapore-based business accounts, where I demonstrate high-level multitasking by simultaneously hitting and exceeding quotas across three key areas:
Strategic Retention (CCU): Preserving company revenue by resolving complex grievances and "saving" at-risk accounts.
Account Renewals (Recon): Driving growth through consultative upselling of 2Gbps fiber plans and WiFi 7 technology.
New Business Acquisition (NSP): Managing end-to-end onboarding, ACRA verification, and technical feasibility checks.
In this role, I have mastered Salesforce CRM and VOPS tools to maintain 100% documentation accuracy in a fast-paced environment.
General Administration & Business Development
Beyond compliance and Telco, I am highly skilled in streamlining workflows with Zoho CRM, lead generation, and appointment setting. I have successfully supported NDIS providers with Short-Term Accommodation (STA) bookings and participant services, demonstrating strong client-facing skills and flexibility.
I am passionate about delivering organized, efficient, and client-focused service. Known for being reliable, detail-oriented, and proactive, I thrive in roles where I can contribute to operational excellence, hit aggressive sales targets, and ensure compliance success.With over 7 years of combined experience across industries including energy, insurance, tax services, and disability services, I bring a versatile skill set in administrative operations, client support, lead generation, account management, and sales.
At the core of my expertise is administrative and compliance support. I specialize in managing end-to-end documentation for NDIS providers, including preparing and customizing Policies and Procedures Manuals, Risk Registers, Participant Handbooks, Service Agreements, Business Continuity Plans, Strategic Plans, and WHS documentation. I ensure all documents are audit-ready, accurate, and fully aligned with NDIS Practice Standards, while maintaining strict confidentiality and compliance.
As an NDIS Account Manager with Connektivity, I oversee client documentation for audits, facilitate compliance checks, manage service agreements and audit scopes, and communicate audit requirements clearly to clients. I also utilize Visual Studio Code to efficiently insert business logos, apply version control, and maintain consistency across 300+ documents strengthening branding and ensuring document integrity.
Beyond NDIS compliance, I am highly skilled in general administration, including scheduling, creating accurate quotes and service agreements, and streamlining workflows with Zoho CRM. I also bring experience in lead generation, appointment setting, and business development, successfully identifying opportunities, nurturing client relationships, and contributing to growth.
Additionally, I have supported NDIS providers with Short-Term Accommodation (STA) bookings and participant services, demonstrating flexibility and strong client-facing skills.
I am passionate about delivering organized, efficient, and client-focused service. Known for being reliable, detail-oriented, and proactive, I thrive in roles where I can contribute to operational excellence, compliance success, and meaningful client outcomes.
