**Short-Term Rental / Airbnb VA & Cohost | Guest Experience Specialist**
Looking for a reliable and experienced Airbnb VA or cohost? I’ve got you covered. I bring hands-on experience managing multiple properties, combined with insider knowledge from working directly as a Tier 3 Airbnb Resolutions Support Ambassador.
>> Airbnb VA & Cohost Experience
I previously managed units for a Los Angeles-based host across two buildings. My responsibilities included:
- Guest communication and support
- Coordinating check-ins, check-outs, and housekeeping
- Scheduling maintenance and handling unexpected issues
- Assisting with CCTV monitoring
- Managing guest requests, cancellations, pricing adjustments, and discounts
- Creating SOP workflows and handling administrative tasks during dow----------- lean bookings
>> Airbnb Tier 3 Experience (Resolutions 2 Support Ambassador)
As a former Tier 3 support agent at Airbnb, I know the platform inside out — what helps hosts succeed and what to avoid. I can:
- Anticipate difficult guests and prevent potential conflicts
- Request host-friendly, penalty-free cancellations
- Dispute false, negative, or retaliatory reviews
- Process Resolution Center claims for extra cleaning, damages, or missing items
- Engage guests for direct bookings
- Communicate with Airbnb support efficiently to protect your listings
>> Additional Customer Service & Sales Experience
With over 5 years in customer service, I’ve also worked with Sprint/T-Mobile, Amazon, and Airbnb. Beyond guest support, I’ve worked as a Sales Development Representative offering loans and credit lines to small and medium businesses (B2B), and as a Clinical Data Entry Specialist processing specialized medication releases. This experience has sharpened my communication, problem-solving, and organizational skills.
>> Why Work With Me?
I combine operational know-how with exceptional customer service, problem-solving, and the insider knowledge of Airbnb policies. My goal is to make hosting easier, maximize bookings, and ensure your guests have a seamless experience.
Send me a message, and let’s chat. I’m ready to help you become the best Host you can be.
