With a strong background in sales retention, billing, and customer support, I specialize in building customer loyalty and delivering high-impact support across telecommunications and customer service industries. Skilled in proactive client engagement, I excel at driving retention through tailored outreach strategies and targeted campaigns, consistently managing high call volumes and meeting aggressive targets. My experience spans roles as a Sales Retention Specialist, Billing Specialist, and Sales Advisor, where I've consistently exceeded conversion and satisfaction metrics, achieving customer satisfaction rates of up to 99%.
