Responds accurately and professionally to technical and medical information inquiries received via phone, email,
internet, or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial
information or after-hours on call support. Analyzes caller’s questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the appropriate databases following
organizational, client and regulatory guidelines. Identifies, records and triages adverse events and product complaints
according to organizational, client and regulatory guidelines and provides additional support (including follow up) as
needed. Maintains thorough knowledge of project and corporate policies and procedures including client products,
SOPs, protocols, GCPs, and applicable regulatory requirements. Works closely with internal and external client
contacts (up to and including members of client management) to resolve complex inquiries. As needed, research
medical literature and drafts responses for such inquiries.
