Quality Assurance/ Audit Staff, Virtual Assistant, CSR

I manage and check calls, products, services of the operations floor and I make sure that every product is meeting the standards of the company in order to give out the best products for the clients/ customers. I also have experiences as a VA, and a CSR (handling outbound and inbound calls, with multiple scripts for healthcare, Prior Authorizations, Claims, Benefits, Practitioner verification and etc.)