I've built a diverse career rooted in customer service, technical support, and administrative work. At IntouchCX, I worked as a Customer Service Representative for A&F and Hollister Co., where I handled customer inquiries, resolved order issues, and exceeded performance goals. Before that, at ResultsCX, I was a Technical Service Representative for Hulu, helping customers troubleshoot streaming issues and always ensuring they felt heard and supported. I even earned recognition as the Best Customer Service Agent during my training period.
As an Onboarding Specialist at GrapeTree Medical Staffing, I guided new employees through their first days, making sure they felt confident and informed. I managed onboarding paperwork, training sessions, and was a reliable point of contact for any questions they had. Most recently, I took on the role of Part-Time Virtual Assistant at Rocket Station. There, I wore many hats, from real estate cold calling and data entry to property management and even social media content creation. Each of these roles has taught me the importance of adaptability, clear communication, and going the extra mile to make sure things run smoothly.
I’m proud of the variety in my career so far and the consistent dedication I’ve brought to every role.
