Dynamic IT Professional | Over 10 Years in MSP Environments | Proactive, Adaptable, and Growth-Oriented
A dedicated IT professional with over a decade of experience, primarily in MSP environments. With a results-driven approach to systems and network management, I combine proactivity with a commitment to excellence. My adaptability and teamwork skills enable me to quickly integrate and collaborate with local and global teams to achieve organizational goals.
I seek a role in an organization that prioritizes inclusivity and growth based on merit, empowering individuals to reach their full potential without biases related to nationality, age, or gender. I’m excited to contribute my skills to a forward-thinking company where innovation and integrity lead the way.
Key Technical Expertise:
• Windows Server Administration: Experienced in managing and maintaining Windows servers, ensuring optimal performance and security.
• Patch Management & System Maintenance: Skilled in implementing and overseeing patch management processes, ensuring systems are up-to-date and secure.
• Exchange Server Management: Capable of managing on-premises and online Exchange servers, optimizing email communication and system reliability.
• Antivirus, Backup & Disaster Recovery: Experienced in deploying and managing antivirus solutions and executing robust backup and disaster recovery plans.
• End-user Support: Extensive experience in assisting users with resolving issues related to hardware, software, and other technological tools.
Additionally, I bring hands-on experience with:
• Microsoft 365 & Office 365: Broad knowledge of Microsoft's cloud solutions, enhancing productivity and collaboration.
• Azure Active Directory (Microsoft Entra ID): Expertise in managing identities and access in the cloud, ensuring secure and seamless user experiences.
• Microsoft Intune: Experienced in mobile device and application management, maintaining security and compliance.
• Threat Detection and Prevention: Implementing advanced security measures to protect against evolving threats by leveraging advanced features of the Qualys platform, and Microsoft Defender Advanced Threat Protection.
Furthermore, I am familiar with key industry tools:
• Autotask PSA/ConnectWise (Labtech): Proficient in using RMM Automation tools to streamline operations and improve service delivery.
• IT Glue: Experienced in utilizing IT documentation systems to enhance information management and team collaboration.
