I have been with the BPO industry for 5 (five) years and specialized in a Quality Assurance Analyst Role. I ensure high service standards by evaluating customer interactions for quality and compliance.
I identify areas for improvement, provide constructive feedback to agents, and develop strategies to enhance performance. Additionally, I maintain detailed reports on quality assessments, collaborate with teams to implement improvements and design
activities to boost employee engagement and morale.
With a focus on continuous improvement, I help uphold the quality of service and
ensure client satisfaction
