With two years of experience managing Shopify stores, I have developed expertise in various aspects of e-commerce, including product research, product listing, order fulfillment, and customer service. My hands-on experience with online retail operations has given me a deep understanding of customer needs and how to create seamless shopping experiences. In addition, I have worked extensively with leading customer support platforms such as Zendesk, Gorgias, HelpScout, Salesforce, GSuite, and Webmail Hostinger. I also utilize AI-powered tools like ChatGPT to enhance customer interactions, ensuring efficiency and high-quality service. Beyond Shopify, I bring five years of experience in customer service across both voice and non-voice roles. This background has strengthened my ability to handle customer inquiries with professionalism, empathy, and problem-solving expertise. I am also skilled in managing social media interactions, including responding to messages, moderating comments, and fostering engagement on platforms like Facebook and Instagram. I am eager for the opportunity to bring my skills to your team and contribute to your company’s success. I would love to discuss how my experience aligns with your needs. Please let me know a convenient time to connect.
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