I have over a year of experience in customer service, including roles as a travel associate and sales representative, where I’ve developed strong abilities in handling phone calls, emails, and chats to resolve customer inquiries and enhance satisfaction. I’m skilled in active listening, multitasking, and building relationships, even in challenging situations. My experience spans industries like BPO, finance, and online sales, with a focus on customer satisfaction and clear communication. I’m proficient in tools like Excel and PowerPoint, and I also have experience managing a small business, offering a variety of products and services.
As a Chat Support Specialist, I provide customer service through live chat, email, Twitter, and -----------, addressing inquiries and resolving issues to ensure customer satisfaction. My responsibilities include data entry for shipment tracking, screening applicants for KYC compliance, and verifying the accuracy of their information. I also edit ID photos to meet guidelines, such as removing jewelry and enhancing clarity. Additionally, I manage escalations by creating JIRA tickets and coordinating with teams. With strong attention to detail and multitasking skills, I ensure efficient operations and compliance with company policies.
