IT Support | IT Technical Support | IT Helpdesk L2 | Microsoft 365 | Active Directory | Remote Support | Networking | RMM Tools
I am an IT Technical Support with over 2 years of hands - on and remote experience providing Technical Support, Troubleshooting and System support for end users. I specialize in diagnosing and resolving Hardware, Software, Network and Microsoft - related issues while ensuring minimal downtime and smooth Business Operations.
I have experience supporting Windows environments, Microsoft 365, Active Directory, Microsoft Azure and Google Workspace, along with Remote Troubleshooting using ScreenConnect, ConnectWise Automate, Splashtop, AnyDesk, TeamViewer and Quick Assist.
I am experienced in:
• Hardware and Software Troubleshooting
• Ticketing Systems: ConnectWise, XN360, Syncro, Jira Service and Salesforce
• Windows 10 & Windows 11 Installation, Configuration and Maintenance
• Microsoft 365 Support (Outlook, Teams, OneDrive, SharePoint)
• Active Directory - User Management, Password Resets, Permissions & Group Policy
• Microsoft Azure and User Account Administration
• Remote IT Support and Helpdesk Operations
• Networking and Connectivity Troubleshooting
• RMM, Hyper - V and Virtual Machines Monitoring and Alert Management
• IT Documentation and System Support
I am detail - oriented, dependable and proactive with strong communication and problem - solving skills. I am comfortable working independently in Remote environments, managing Tickets efficiently and providing professional Technical Support to Users and Clients.
I am currently seeking a long - term IT Technical Support or IT Support opportunity where I can contribute my Technical expertise, reliability and commitment to excellent service.
If you're looking for a dedicated IT Technical Support who can quickly adapt, solve Technical issues efficiently and Support your Team Remotely. I would be glad to work with you!
