Hi! I'm a dedicated and results-driven Customer Support Specialist with over 5 years of experience delivering top-tier service in fast-paced industries such as hotel booking, travel, food delivery, and e-commerce.
Throughout my career, I've handled live chats, emails, and phone support, resolving customer concerns with empathy, accuracy, and speed. I specialize in managing bookings, order tracking, dispute resolution, refunds, and handling escalated issues with professionalism.
Expertise Includes:
- Hotel & travel reservations, cancellations, and itinerary support
- Food delivery order management and issue resolution
- E-commerce customer service (Shopify, order fulfillment, returns & exchanges)
- CRM tools (Zendesk, Gorgias, Reamaze, Freshdesk, and more)
- Handling chargebacks, disputes, and customer complaints
- Creating SOPs, templates, and macros for efficient workflows
I'm tech-savvy, organized, and committed to providing a seamless customer experience across all touchpoints. If you're looking for a support pro who adapts quickly, works independently, and knows how to keep customers happy let's connect!
Available for full-time or part-time remote support roles.
