I started working as a rank and file and work on the clerical or procedural requirements of any of our Corporate accounts. Majority of my experience is more on healthcare and insurance business acquisition. First experience was under Pharmaceutical company wherein we assist our doctors and ensure continuity of support of our offered products in the selected areas/hospital. It was my first sales experience and I can say that the job is fulfilling because everyday there's always space for learning and improvement. After that contract, I didn't pursue the pharmaceutical industry purely because all medical representatives are required to pass the driver's exam and carry a driver's license back then, I am still not ready to face my fear to drive on the road here in manila especially during peak hours hence I shifted to a different industry which is healthcare and insurance. We started doing cold calls, going to building and submit our letter of intent to the listed companies for that particular building. It was indeed a celebration for me because I didn't expect that from a shy type of person to confident woman, I get to enjoy talking to clients and partners. After almost 3 years, my colleague, asked me to give it a try working in SIngapore in retail business and fortunately I got accepted. Majority of the role is to assist fashionable and high end clientele and get promoted after a year, The same colleague invited me after to give it a try to work in Changi airport as a customer service agent, wherein I got the role. Leaving the retail business was hard but there was a better opportunity for me to earn more in the airport. We are tasked to assist passengers who are in need and simultaneously collaborate with other airlines or departments within the airport. Luckily, received a commendation from one of the passengers and got rewarded for the extra mile done.
After 3 years working in Singapore, I d----------- to move back to Philippines and work in healthcare and insurance for the past 10 years. From doing cold calls, administrative role, setting up the account, paying out the claim and educating them, I was again rewarded by being promoted as a manager. I never imagine that all my handwork paid off because I am just enjoying what I do but little did I know that my supervisor d----------- that I am ready to take another role. It is scary at first because, I am leading a growing team and at the same time balancing my role as a solo parent. For me, Motivation can ignite the fire but it is purely about discipline. Having discipline in the workplace or at home was never a punishments, it is embracing certain habits so we may become a better version of ourselves than yesterday. I always put myself on my customer shoes and ensures to get things done instead of waiting for it to happen.
The new role gave me an opportunity to innovate and customize strategies that will work to our customer needs. Ultimately, growing our revenue as an organization. Handles client management, develop a comprehensive understanding of the marketplace and our client's business. Cultivate high-level contacts within business and industry relations. Build capabilities through digital marketing because as we all know, clients prefers unique and seamless transaction of their policy. Prepares report and reviews across stakeholders internal and external customers.
