Detail-oriented IT professional with over 6 years of experience in system development, process optimization, and team leadership. Adept at supporting global operations, ensuring system stability, and implementing effective solutions across diverse industries. Skilled in a variety of enterprise software and technologies, with a strong focus on driving efficiency, ensuring compliance, and delivering high-quality outcomes. Recognized for successfully leading cost-saving initiatives, maintaining exceptional performance metrics, and delivering zero-defect solutions. Proven ability to collaborate across regions, onboard and train teams, and enhance operational workflows. Demonstrated leadership in improving team performance, optimizing customer service processes, and achieving business goals.
Extensive experience in Workday Master Data Integration, SAP, and Time & Workforce Management. In Managing teams, Customer Service, and Customer Relationship Management.
