E-commerce VA | Shopify | Product Listing | Order Processing | Administrative Operations Assistant | Virtual Operations Assistant | Junior Bookkeeper | Executive Sales & Operations Assistant
Hello there, I'm Hiede from the Philippines. I am Best Virtual Assistant with a 9+ years background in administrative support, bookkeeping, and operations, now focused on helping e-commerce businesses run smoothly. I specialize in supporting online stores with tasks such as product listing, order processing, inventory tracking, and customer service. My previous experience has trained me to be detail-oriented, organized, and efficient—ensuring accuracy in handling data, transactions, and daily operations. I am currently building my expertise in Shopify and e-commerce tools and am open to remote opportunities where I can contribute and grow.
Here’s how I help businesses:
Product listing and updates
Order processing and tracking
Inventory management
Customer support
Data entry and reporting
Administrative support
Inbox & email management
Calendar and appointment scheduling
Accounting and bookkeeping support
Sales operations assistance
Customer service (phone, email, chat)
Report preparation and data organization
Invoicing and payment processing
Order management
Order processing & order fulfillment
Order tracking
Vendor coordination
Confirm payment to suppplier
Sales performance tracking
General ledger maintenance
Financial record maintenance
Journal entries preparation
Financial reporting (P&L & balance sheets)
Books clean-up & catch-up
Expense tracking & reporting
Financial forecasting support
Internal audit preparation
Profit & Loss (P&L) preparation
Categorize & classify financial records
Budget tracking & cost analysis
Receipt encoding & documentation
Account reconciliation
Bank reconciliation
Accounts payable (AP) / Accounts receivable (AR)
Customer dispute handling & negotiation
Process documentation & SOP creation
Tools I'm proficient at:
QuickBooks, Xero, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Docusign, Zoom, Skype, Google Meet, WhatsApp, Viber, ChatGPT, Google Gemini, Open AI, Canva, CapCut, Meta Business Suite
My availability:
I can work full-time, part-time or contract based 10-15 hours per week.
Flexible to work various time zones -- US, Canada, UK and Au/NZ
I'm comfortable working with high volumes of tasks while keeping things accurate and on track.
Invite me for an interview.
You need someone you can trust, has the right experience, and someone who will not leave you hanging during tough times at work -- that's me. Feel free to message me and let's chat soon.
Shopify, Product listing, Product researcher, SEO, Order fulfillment, Order Processing, Inventory, Data Entry, Attention to Detail, Operation Management, Sales Support, Social Media Engagement, CRM, Google Sheets, E-commerce, Administrative Support, Keyword Research, Canva, Market Research, Travel Planning, Customer Service, Data Management, Business Management, Organization, Sales, Problem Solving, Project Management, Lead Generation, Data Entry, Admin Data Processing, Executive Assistance
