Experienced Virtual Assistant & Customer service supportReliable Remote Professional with over 8 years of experience managing busy schedules and supporting major U.S. clients. Expert in medical software (Epic, Cerner) and HIPAA privacy rules, with a proven track record of reducing missed appointments by 15%. I am a skilled communicator in chat, email, and both cold and warm calling, consistently earning 95%+ satisfaction scores. With specialized experience in law firm operations, I am highly proficient in handling Letters of Protection (LOP), insurance verification, and legal-medical coordination. I focus on making clinic and firm operations run smoothly while providing friendly, professional service to every patient and client.
