Customer service-driven e-commerce support specialist with over 6+ years of experience focusing on customer service, including 1+ years supporting Shopify and BigCommerce stores. Skilled in Gorgias, order management, refunds, exchanges, and vendor coordination for drop-shipped products. Known for clear communication, empathy, problem-solving, and delivering fast, accurate, and friendly support that improves customer satisfaction.
Job Experience and Expertise
-->Virtual Assistant & E-Commerce Operations Specialist (Dec 2024 to Jan 2026)
(LA Police Gear (Law Enforcement & Police Personnel Tactical Gear Brand))
-->Real Estate Inside Sales Agent (Virtual Assistant) (Aug 2022 to Sept 2024)
(Good Times Real Estate, FL )
in the CRM
-->Warehouse Coordinator (July 2019 to July 2022)
(International Pharmaceutical Inc.)
-->Customer Service Coordinator (On-Site) (June 2014 to June 2018)
(Blue Shield of California Health Insurance)
