Hello! I'm an experienced eCommerce Virtual Assistant with hands-on experience supporting Shopify stores and helping businesses deliver excellent customer service while keeping daily operations running smoothly.
My expertise goes beyond answering customer emails. I manage customer support, order processing, shipping inquiries, returns, refunds, replacements, and payment disputes. I have experience preparing evidence and responding to chargebacks through PayPal, Klarna, Afterpay, Airwallex, and major credit card providers.
I'm also familiar with the operational side of Shopify, including order fulfillment, shipment tracking, and integrating or working with customer support platforms such as Gorgias and Commslayer to improve workflow and customer communication.
My Skills
Shopify Store Management
Customer Support (Email & Chat)
Order Processing & Fulfillment
Returns, Refunds & Replacements
Shipping & Delivery Support
PayPal, Klarna, Airwallex & Credit Card Chargebacks
Gorgias & Commslayer
ParcelPanel & 17TRACK
Customer Retention & De-escalation
Data Entry & Administrative Support
I'm detail-oriented, organized, and committed to providing professional, empathetic support while helping businesses protect their revenue and maintain customer satisfaction. I enjoy solving problems, improving processes, and working with teams to ensure customers have a positive experience.
If you're looking for someone who can confidently manage both customer support and Shopify operations, I'd love the opportunity to help grow your business.
Verified
