I’m a highly organized and detail-oriented professional with a strong ability to adapt quickly, communicate effectively, and thrive in fast-paced environments. With over a year of hands-on experience at Amazon as a Customer Service Representative, I’ve supported two key lines of business—Amazon Retail and Amazon Business. I provided top-tier customer assistance across email, phone, and chat channels, ensuring timely issue resolution and consistently maintaining customer satisfaction.
My experience also includes working with Airbnb as a Support Ambassador, where I handled a wide range of inquiries from both Hosts and Guests, including cancellations, refunds, and payouts. My focus was always on delivering fair, balanced resolutions that left both parties satisfied.
I was later upskilled from Resolutions 1 to Resolutions 2—an advanced, decision-focused role where I mediated complex cases between Hosts and Guests. This position strengthened my critical thinking and negotiation skills, as every case required thoughtful settlements that met the needs of both sides.
