Customer Service Escalation Specialist
Foundever (BPO Company)
At Foundever, I delivered multi-channel support through phone, email, and chat for top retail brands such as Macy’s, Bloomingdale’s, Sears, AT&T, and Amazon. My main focus was on escalation support for Amazon, where I ensured quick and effective resolution of complex issues. By addressing customer concerns with professionalism and efficiency, I consistently drove high satisfaction rates and built trust with both customers and clients.
Appointment Setter (Virtual Assistant)
One Janitorial
As an Appointment Setter with One Janitorial, I managed high-volume outbound calling campaigns, averaging more than 250 calls per day to warm leads. My role involved scheduling appointments, building rapport with prospects, and supporting the sales team in meeting conversion goals. I maximized productivity and accuracy by leveraging CRM tools such as HubSpot and RightCentral, ensuring smooth pipeline management and consistent follow-ups.
Cold Caller (Virtual Assistant)
Rouge Business Marketing
At Rouge Business Marketing, I specialized in re-engaging no-show appointments through outbound calling using GoHighLevel. My efforts focused on successfully rebooking meetings and improving overall show-up rates, which contributed directly to increased sales opportunities. I collaborated with the team through Slack to provide real-time updates on pipeline progress and ensured clear communication that strengthened sales performance.
Customer Service Manager (Part-Time)
VPCCO
As a Customer Service Manager for VPCCO, a dropshipping business, I led customer service operations while overseeing team performance and handling administrative responsibilities. I managed chargebacks, resolved customer inquiries, and maintained service quality using platforms such as Re:Amaze, Shopify, Zoho, Outlook, and Slack. By keeping detailed records in Excel and guiding the team to uphold service standards, I helped the business run efficiently while maintaining strong customer relationships.
