Customer service and technical support professional with about four years of experience on US-based telecom and account-management accounts, most of it with Afni Philippines. I started in technical support, moved into a Subject Matter Expert role training new hires and coaching agents, then became a Project Analyst handling account updates and reporting using SharePoint and Google Workspace. I've kept my first-contact resolution above 90% and helped cut team escalations by 20% through coaching.
This year I've also done AI dataset annotation work for a company in Cebu, reviewing content under strict accuracy standards — which sharpened my attention to detail even more.
I have a reliable computer, stable internet, and a quiet home workspace, and I'm available full-time.
