What if your next best hire is the profile you're reading right now?
Let's find out.
Hi! I'm Kristal Jane Tac-al, a Virtual Assistant and Customer Support Specialist with over 6 years of customer service experience and almost 4 years of U.S. healthcare experience specializing Prior Authorization for Medication. I'm passionate about helping businesses stay organized, provide outstanding customer support, and keep daily operations running smoothly.
Here's what I can do for you:
• Customer Support (Email, Chat & Phone)
• Virtual & Administrative Assistance
• Prior Authorization & Insurance Verification
• Cover-----------ds Processing & Follow-ups
• Data Entry & Order Management
• Provider & Patient Support
Tools I'm familiar with:
• Google Workspace (Docs, Sheets, Gmail, Drive)
• Microsoft Office (Word, Excel, Outlook)
• Zendesk
• Slack
• Microsoft Teams
• Cover-----------ds
• Various U.S. Healthcare Systems
What you can expect fro-----------:
• Reliable and professional communication
• Strong attention to detail and accuracy
• Highly organized and dependable
• Fast learner who adapts quickly to new systems and processes
• Able to work independently with minimal supervision
During my healthcare experience, I worked closely with providers, insurance companies, and pharmacies to process prior authorization requests. I have hands-on experience using Cover-----------ds to submit, track, and follow up on prior authorizations, verify insurance information, resolve coverage issues, and help ensure patients receive timely access to their prescribed medications.
I'm not just here to complete tasks. I'm here to make your day easier and become a dependable part of your team.
Let's connect! I'd love to help your business grow.
