With several years of experience in customer-facing roles, I have built a strong foundation in Customer Success, specializing in onboarding, adoption, retention, and long-term client relationship management. I have supported both SMB and enterprise customers, helping them achieve measurable results while reducing churn and driving account growth. I am skilled in managing customer lifecycles end-to-end—conducting needs analyses, providing proactive check-ins, resolving escalations, and identifying upsell or renewal opportunities. Using tools like Salesforce, Zendesk, HubSpot, JIRA, and Amazon Chat, I ensure customers receive fast, detailed, and strategic support that keeps their experience positive, productive, and aligned to business goals.
