Are you looking for a reliable Logistics Coordinator and Customer Support Professional who can manage transportation operations, ensure compliance, and deliver exceptional customer service?
COORDINATE LOGISTICS OPERATIONS by monitoring shipments, supporting 100+ drivers, maintaining operational records, and ensuring smooth day-to-day transportation activities.
ENSURE FMCSA, DOT & HOS COMPLIANCE through Electronic Logging Device (ELD) monitoring, driver log reviews, compliance tracking, and proactive issue resolution.
MAINTAIN OPERATIONAL EFFICIENCY by identifying potential delays, communicating with drivers, and supporting timely deliveries while minimizing disruptions.
DELIVER EXCELLENT CUSTOMER SUPPORT through chat, email, and phone communication, resolving inquiries efficiently and maintaining high customer satisfaction.
PROVIDE BILLING & ACCOUNT SUPPORT with experience handling invoicing, account reconciliation, payment investigations, and issue resolution while maintaining accuracy and compliance.
HANDLE HIGH-VOLUME WORKLOADS effectively through strong multitasking, attention to detail, and organized documentation management.
UTILIZE INDUSTRY TOOLS including Pro Logs, DMS, TMS platforms, Salesforce, SAP, Slack, Microsoft Office, and Google Workspace to support efficient operations and communication.
I am a detail-oriented professional with experience in logistics coordination, compliance monitoring, customer service, and business operations. My goal is to help organizations streamline processes, improve operational performance, and deliver outstanding service to both internal teams and customers.
