Customer Service Representative experience for more than 3 years and around 2 years experience as a Manager Support.
*Leadership and Management background which I lead a team and handled 25 people in my previous company.
- Organized and conduct a weekly coaching with the client to discuss some feedbacks about how the agent used to handle the call in order for them to reach their target KPI's every week.
* Excellent Memory and attention to details especially when it comes to the product knowledge.
* Computer Literate
* Good communication skills verbal and writing.
