Customer Experience Operations Specialist with nearly 4 years of experience supporting e-commerce brands across retail, subscription, and service-based industries.
I specialize in high-volume ticket support, Shopify order management, and backend operational support while ensuring accurate, customer-focused communication. Beyond handling tickets, I focus on improving workflows, reducing repeat inquiries, and supporting scalable support systems.
I am experienced in:
• Shopify order management (refunds, returns, exchanges, subscriptions)
• Multi-channel support (email, chat, ticket systems)
• Zendesk, Gorgias, Freshdesk
• Escalation handling and internal coordination
• SOP adherence and process improvement
• Inbox and queue management
• Supporting fulfillment and 3PL coordination
I work well within structured SOPs but also contribute to workflow optimization when needed. I value consistency, accuracy, and operational efficiency while maintaining a positive customer experience.
