Real Estate Operations & Contract Administration Specialist (Transaction Coordination) | Documentation | Process Management)

I am a Healthcare Virtual Assistant with 2 years of professional experience in Optum as a Member Services Representative. I supported members with eligibility verification, benefits inquiries, and accurate patient account documentation.

I am experienced in using healthcare and support systems such as Maestro, Genesys, and Knowledge Center (KC) to manage cases efficiently while maintaining confidentiality and HIPAA awareness.

I am now transitioning into a non-voice role where I can focus on healthcare back-office support such as email handling, patient coordination, claims assistance, and data entry.

I am detail-oriented, organized, and seeking a long-term full-time remote position in Healthcare Email Support or Medical Administrative Assistance.