Accomplished Customer Service Representative with extensive
experience at VXI Global Holdings B.V., Philippines, excelling in
customer needs analysis, live chat support, administrative tasks, and
data entry. Demonstrated ability to handle inbound and outbound calls, resolve service issues promptly, and build customer loyalty. Promoted to Agent Level 2 and Subject Matter Expert for exceptional performance in driving client retention. Former Teacher Intern at Trento National High School with a strong background in creating inclusive classroom environments, utilizing educational technology, and fostering critical thinking skills. Proficient in Data entry, Microsoft Office, and Digital literacy. Career goal is to leverage customer service expertise and teaching experience to contribute to a dynamic organization focused on customer satisfaction and continuous improvement.
