Dedicated Customer Service Associate with a history of assisting retail, concession abuse prevention, and account change concerns for Amazon US and Canada throughout a year. I am a specialist in providing answers, resolving issues, customer profiling, preventing concession abuse, account security, and account changes. In every contact, I ensure customers will receive the most accurate resolution and experience the highest satisfaction while keeping integrity and accountability. I excel in communicating with customers through live call, chat, email, and even social media while keeping the conversation positive for the company. I have multitasking and detail orientation skills which help me do a great job keeping up with many customers remotely in a high-paced environment. Furthermore, my empathetic attitude also helped me understand and adjust to various customer's feelings and situations, allowing me to provide the best customer service experience while ensuring company's best interest.
