Experienced and versatile professional with 12+ years of expertise in Customer Service, Technical Support, E-commerce, Lead Generation, Sales, Appointment Setting, Amazon, and Shopify. Proficient in utilizing various platforms and databases like Magento, Amazon Seller Central, and Shopify. Skilled in customer service tools such as Freshdesk, Gorgias, Amazon Seller Central, Hubspot, Oracle, and Zendesk for efficient email management. Experienced in social media marketing on Facebook and Instagram. Familiar with phone support systems like Aircall, RingCentral, and Avaya. Proficient in CRM platforms. Knowledgeable in Google Spreadsheets, Docs, MS Excel and Word, and presentation tools. Adept at handling a wide range of responsibilities to achieve exceptional results.
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