I am a results-driven customer support and sales professional with over 4 years of experience working with international companies in the travel, healthcare, telecommunications, and recruitment industries. I specialize in providing excellent customer service, resolving complex technical and account issues, and driving business growth through lead generation and appointment setting.
In my previous roles, I handled inbound and outbound calls, technical troubleshooting, sales outreach, and candidate screening. I also have experience working with CRM systems like Salesforce and communication tools such as Genesys, RingCentral, Dialpad, and Convoso. My background includes booking international flights using GDS systems (Sabre and Amadeus), assisting healthcare members with insurance benefits and claims, and providing technical support for 5G internet services.
Most recently, I worked as a Sales Development Representative and Recruitment Admin where I conducted high-volume outreach through calls, SMS, and email to engage potential candidates and maintain accurate CRM records. My efforts helped improve staffing retention by over 40%.
I am highly organized, quick to learn new systems, and comfortable working in fast-paced remote environments. I am confident in handling customer inquiries, sales conversations, technical troubleshooting, and administrative tasks while maintaining professionalism and strong attention to detail.
Key strengths include:
• Customer Support & Technical Troubleshooting
• Cold Calling, Lead Generation & Appointment Setting
• CRM Management (Salesforce)
• Multichannel Communication (Phone, Email, SMS)
• Data Entry & Documentation
• Travel Booking & Reservation Systems
• Healthcare Insurance Support
I am looking for a long-term remote opportunity where I can contribute my skills, grow with a team, and help businesses deliver outstanding service and results.
Verified
