I am a Customer Experience, Community Management, and Operations professional with 5+ years of experience helping businesses scale through process optimization, quality assurance, and high-level client engagement. I specialize in turning disorganized workflows into clear, efficient systems that support sustainable growth.
My background includes working in the U.S. Healthcare industry, where accuracy, compliance, and quality auditing were essential. I have since transitioned these skills into the digital community and online business space, applying the same standards to improve member experience, operational consistency, and team performance.
I manage and moderate online communities on platforms such as Skool and Circle, with a strong focus on engagement, retention, and member satisfaction. As a Lean Six Sigma White Belt, I specialize in SOP development and process improvement, building and documenting workflows that reduce response times, improve efficiency, and maintain quality standards. I also bring extensive experience in quality assurance and performance auditing, helping teams improve CSAT and meet compliance benchmarks.
I am an advanced user of GoHighLevel, Notion, and Circle, and I have a strong leadership background in training teams, coaching new hires, and leading quality huddles to support consistent, high-quality performance.
Whether you need support managing an online community, developing SOPs, optimizing operations, or improving quality performance, I deliver structured, reliable, and results-driven support.
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