• Conducted feedback and coaching sessions to develop tea-----------mbers’ skills on sales and tech support.
• Monitored call and sales quality and provided individual constructive feedback to enhance performance and address areas for improvement.
• Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
• Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
• Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
