Highly versatile and results-driven professional with extensive experience in mortgage operations, TRID disclosures, loan setup, and underwriting support (Non QM, DSCR, Jumbo loans), as well as sales, customer service, and executive support. Proven ability to manage teams and departments, build and analyze operational trackers, handle escalations, and streamline processes across multiple functions.
Skilled in coordinating with internal departments, brokers, clients, and external partners, ensuring timely and accurate execution of complex tasks. Expert in document review, credit and income verification, data analysis, reporting, and workflow optimization.
Demonstrated success as an Executive Virtual Assistant and Operations Specialist, managing high-pressure projects, travel arrangements, B2B onboarding, and cross-functional communications with discretion and efficiency.
Advanced proficiency in productivity and CRM tools. Known for strong communication, problem-solving, critical thinking, adaptability, and organizational leadership, delivering measurable impact across multiple domains while supporting team performance and operational excellence.
