I am a graduate with a bachelor's degree in Pharmacy who is detail-oriented and goal-driven professional with nearly three years of experience in administrative support and customer service across healthcare, technology, and retail industries. I am committed to professional growth while using my skills to help organizations succeed and enhance customer satisfaction.
I recently served as a Healthcare Virtual Assistant, managing urgent administrative tasks and communications outside regular hours, including evenings, weekends, and holidays. This role has strengthened my ability to stay organized, responsive, and calm under pressure, ensuring smooth clinic operations and uninterrupted patient care.
Previously, I worked as a Senior Frontline Support Representative at XtendOps Philippines, supporting HelloFresh customers via phone, email, and chat using tools like Genesys Cloud and Zendesk. I resolved subscription and delivery issues with a customer-focused approach, which enhanced my problem-solving skills.
I also served as a Frontline Support Representative for Sessions Live, coordinating artist invitations and schedules using Bitrix24, while providing chat and email support to maintain smooth performances. Additionally, I worked as a Customer Service Representative at Nearsol Philippines, assisting PUMA customers with order placements, billing, and delivery inquiries via Salesforce.
Across these roles, I have demonstrated flexibility, strong communication skills, and dedication to delivering excellent service and operational efficiency.
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