Results-driven Virtual Assistant with over 6 years of experience in customer service, technical support, insurance sales, and bookkeeping. I specialize in delivering exceptional customer experiences, resolving complex issues, and managing administrative operations with speed and accuracy.
Most recently, I worked as a Customer Service & Insurance Sales Representative at Smart Financial, where I maintained a 95% customer satisfaction rating and exceeded monthly sales targets by 20% through consultative selling. I've also spent 4+ years in technical support roles (VXI Clark, Sutherland Clark), handling account troubleshooting, customer retention, and high-volume phone support, and worked as a Corporate Bookkeeper managing payroll, accounts payable/receivable, and financial records with strict accuracy.
I'm skilled across CRM and softphone platforms (XM360, Atlas, Vicidial), Google Workspace, and Microsoft Office (Word, Excel, PowerPoint), and I bring
